Privacy Policy

FlipCars Australia Pty Ltd (ABN pending) operates Australia's leading automotive marketplace at www.flipcars.com.au. We connect car buyers and sellers across Australia through our innovative platform that includes vehicle listings, reviews, market insights, and automotive services.

As your trusted automotive partner, we're committed to transparent data practices and protecting your privacy. Our services include connecting private sellers with buyers, featuring dealer inventories, providing market valuations, automotive finance connections, and delivering expert automotive content.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform, whether you're browsing listings, creating an account, listing a vehicle, or engaging with our community.

FlipCars is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We believe in transparency, fairness, and giving you control over your personal information.

We only collect information that's necessary to provide our services effectively and enhance your automotive marketplace experience. We never sell your personal information to third parties for their marketing purposes.

This Privacy Policy should be read alongside our Terms and Conditions. If you have questions about our privacy practices, our dedicated Privacy Team is here to help.

Personal information includes any details that can identify you or make you reasonably identifiable. In the context of FlipCars, this typically includes:

• Your name, email address, and phone number
• Postal address and location information
• Age, gender, and demographic information you choose to share
• Payment details and transaction history
• Vehicle information and preferences
• Photos and content you upload to our platform
• Communication records and support interactions

If information can't identify you personally (like aggregated usage statistics), it's not considered personal information under this policy.

Information You Provide Directly

When you create an account, list a vehicle, or contact sellers, you provide information directly to us. This includes registration details, vehicle listings, photos, reviews, and any messages you send through our platform.

Information We Collect Automatically

We automatically collect certain information when you use FlipCars, including your device type, browser information, IP address, pages visited, search terms used, and how you interact with listings and features.

Information from Third Parties

We may receive information from automotive data providers, finance partners, social media platforms (when you choose to connect them), and verification services to enhance our platform and your experience.

All information collection is voluntary, but some information is necessary to provide our services effectively. For example, we need contact details to facilitate vehicle sales communications.

We use your personal information to:

Core Platform Services

• Facilitate vehicle sales and communications between buyers and sellers
• Process and display your vehicle listings
• Provide personalized search results and recommendations
• Enable account management and profile features
• Process payments and maintain transaction records

Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features based on user needs
• Ensure platform security and prevent fraud
• Provide customer support and resolve issues

Communications

• Send important updates about your account or listings
• Share relevant automotive market insights and tips
• Notify you about platform updates and new features
• Respond to your inquiries and support requests

We only use your information for the purposes we've described and won't use it in ways that would be unexpected or contrary to your interests.

FlipCars doesn't actively collect sensitive information such as details about your health, racial background, political opinions, religious beliefs, or sexual orientation.

However, if you voluntarily share sensitive information in reviews, comments, or communications, we'll handle it with extra care and only use it for the specific purpose you intended.

We may collect financial information (like credit checks) only when necessary for automotive finance referrals, and this is always done with your explicit consent through our trusted finance partners.

Staying Connected

We may send you marketing communications about automotive trends, new platform features, and services that align with your interests. We always respect your communication preferences and Australian anti-spam laws.

Your Communication Choices

You can easily opt out of marketing emails using the unsubscribe link in any email, or by updating your preferences in your account settings. Essential account and transaction-related communications will continue as needed.

Third-Party Marketing

We only share your information with third parties for their marketing purposes when you explicitly consent, such as when requesting quotes from our finance or insurance partners.

Protecting your personal information is a top priority. We use industry-standard security measures including encryption, secure data centers, regular security assessments, and strict access controls to protect your information.

Where We Store Data

Your information is primarily stored in secure Australian data centers. Some data may be processed or stored internationally by our trusted service providers in countries including the United States, New Zealand, and the European Union.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Inactive accounts and old listings are regularly reviewed and archived or deleted as appropriate.

All our team members and service providers are bound by strict confidentiality obligations regarding your personal information.

FlipCars uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our platform is used.

Essential Cookies

These cookies are necessary for our platform to function properly, including keeping you logged in, remembering your search preferences, and maintaining security.

Analytics Cookies

We use analytics tools to understand how visitors use our platform, which helps us improve user experience and develop better features.

Preference Cookies

These remember your settings and preferences, such as location preferences, saved searches, and display options to personalize your experience.

You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform functionality.

FlipCars displays relevant advertisements to support our free services. We use anonymous data to show you more relevant automotive content and advertisements based on your interests and platform usage.

Interest-Based Advertising

We may show you advertisements for vehicles, services, and automotive products that align with your interests, based on your browsing behavior and preferences.

Third-Party Advertising Partners

Our advertising partners may use their own cookies and tracking technologies. We require all partners to respect your privacy and follow applicable privacy laws.

You can opt out of interest-based advertising through industry tools and browser settings, though you'll still see advertisements - they just won't be personalized.

You have the right to access the personal information we hold about you. Most information is available directly through your FlipCars account dashboard where you can view and update your profile, listings, and preferences.

Requesting Access

For information not available in your account, you can request access by contacting our Privacy Team at [email protected]. We'll verify your identity and respond within 30 days.

Updating Your Information

You can update most of your personal information directly through your account settings. For information you can't update yourself, contact our support team for assistance.

We strive to keep your information accurate and up-to-date. Please let us know if you notice any errors or outdated information in your profile.

You can request deletion of your personal information at any time by contacting [email protected]. We'll process deletion requests promptly while considering our legal obligations and legitimate business needs.

Account Deletion

You can delete your FlipCars account through your account settings. This will remove your profile, active listings, and personal information, though some data may be retained for legal compliance.

Limitations on Deletion

We may need to retain some information for legal reasons, such as transaction records, fraud prevention, or when required by law. We'll explain any limitations when processing your deletion request.

Deleted information is securely destroyed and cannot be recovered. Consider downloading any important information before requesting deletion.

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. Significant changes will be communicated to you via email or prominent notices on our platform.

The current version is always available on our website with the last updated date clearly displayed. Continued use of FlipCars after policy updates indicates your acceptance of the revised terms.

We encourage you to review this policy periodically to stay informed about how we protect your privacy and handle your personal information.

While we employ robust security measures, if a data breach occurs that may harm your privacy, we'll notify you and relevant authorities as required by Australian privacy laws.

Our incident response team regularly reviews security practices and has procedures in place to quickly identify, contain, and address any security incidents.

We'll provide clear information about any breach affecting your information, including what happened, what information was involved, and steps you should take to protect yourself.

FlipCars is designed primarily for Australian users and operates under Australian privacy laws. If you're accessing our platform from outside Australia, your information may be processed according to Australian privacy standards.

Users from the European Union or California may have additional privacy rights under local laws. We'll honor these rights where legally required and practically feasible.

We don't specifically target users under 16 years of age. If you believe a child has provided us with personal information, please contact our Privacy Team immediately.

FlipCars integrates with trusted third-party services for finance, insurance, vehicle inspections, and other automotive services. When you use these services, their own privacy policies apply.

We carefully select partners who meet our privacy and security standards, but we're not responsible for their privacy practices. We encourage you to review their privacy policies before sharing information.

Some third-party services may be accessible through FlipCars but operated independently. Links to external websites and services are provided for convenience and don't constitute endorsement.

Our dedicated Privacy Team is here to help with any questions, concerns, or requests regarding your personal information and privacy rights.

We aim to respond to privacy inquiries within 7 business days and resolve access or correction requests within 30 days.

If you're not satisfied with our response to your privacy concerns, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.