Flipcars
BuySellShowroom
Sign InRegister

Privacy Policy

Last updated: April 2026

1. Information We Collect

Personal Information

When you register or use Flipcars, we may collect your name, email address, phone number, and location. If you list a vehicle, we collect listing details including photos and pricing.

Usage Data

We automatically collect information about how you interact with the Platform, including pages visited, search queries, IP address, browser type, and device information.

Payment Information

Payment processing is handled by third-party providers (Stripe and PayPal). We do not store your credit card or bank account details on our servers.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Platform
  • Process transactions and send related communications
  • Enable messaging between buyers and sellers
  • Send service updates and marketing (with your consent)
  • Detect and prevent fraud or abuse
  • Improve our services through analytics

3. Information Sharing

We do not sell your personal information. We may share data with:

  • Other users as necessary (e.g. seller contact details shown to enquiring buyers)
  • Service providers who help us operate the Platform (hosting, email, analytics)
  • Law enforcement or regulators when required by Australian law

4. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyse usage. You can manage cookie settings in your browser, though some features may not work correctly if cookies are disabled.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no system is completely secure and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

7. Your Rights

Under Australian Privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Lodge a complaint with the OAIC

8. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the Platform.

10. Contact

For privacy-related enquiries, contact us at [email protected].